Mattress Warranty

CONGRATULATIONS ON YOUR NEW MATTRESS- WELCOME TO THE RELAXWELL FAMILY!

We are dedicated to providing the highest quality sleep products. Thanks to our quality control process you can feel confident that your mattress will provide restful sleep for years to come with simple care, your new mattress will give you many years of healthy, comfortable sleep. Please read carefully the terms of the limited warranty and other information in this brochure. We recommend that you keep this warranty together with your sales receipt in a safe place.

MATTRESS LIMITED WARRANTY

Relax Well Mattress INC. warrants this products to be free defects in material and workmanship as described in this warranty (hereinafter referred to as the “Limited Warranty”)

LENGTHS & CONDITIONS OF THE LIMITED WARRANTY

This Limited Warranty starts on the dates of purchase. If a manufacturing defect occurs during the warranty period,

  • Coils or wires that are loose , or broken
  • Coils or wires that protrude or rip through the fabric.
  • Surface indentations are 2” or greater.

We will repair or replace (at Relax Well Mattress INC. option) the defective mattress, if replacement is required, Relax Well may substitute materials of equal or higher quality if the like components are NOT available. Except for such repair or replacement, Relax Well Mattress INC. is not responsible for any transportation costs, loss of use or any other claim. Note: Repair or Replacement of a mattress does not extend this Limited Warranty nor begin a new warranty period

THE LIMITED WARRANTY IS VALID ONLY UNDER THE FOLLOWING CIRCUMSTANCE

You must be the original purchasing consumer.

You must provide a copy of the sale invoice purchase receipt clearly showing the date of purchase and the purchase price

THE LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

  • The mattress fabric covering materials.
  • Normal Body impressions of less than 2”.
  • Comfort or firmness preference of the product.
  • Border wires (which run along the perimeter and foundation) bent due to moving or bending the sleep set.
  • Transportation charges to and from the factory.
  • Compensation for loss of use
  • Products sold for commercial or institutional use.
  • Normal wear and tear, a gradual depreciation of support and comfort over time from regular use.

THIS WARRANTY WILL NOT APPLY IF THE MATTRESS IS SUBJECTED TO ABUSE OR IMPROPER CARE SUCH AS, BUT NOT LIMITED TO:

  • Inadequate support from an unsuitable frame, or bed
  • Stains, soiling, burns
  • Excessive abuse or lack of care
  • Upholstery compacting due to insufficient rotating
  • Use of a board between the mattress and foundation
  • Any damage as a result of moving or other subsequent relocation
  • No warranty will cover for using mattress on the floor

LIMITED WARRANTY PERIOD

The Limited Warranty Period for the MAATTRESS will be mentioned in the sales invoice

WHAT TO DO IF WARRANTY SERIVE IS CONSIDERED

Contact the Relax Well Mattress INC. Customer service with the sale invoice number. Make sure product label and law label must be intact, and remain affixed to the bedding.

CARE FOR YOUR NEW MATTRESS

BODY IMMPRESSIONS- The materials used in this mattress are designed to conform to your body’s individual contours. Normal settling of materials is to be expected and is not structural or manufacturing defect.

MOVING: Do not bend, fold or stand your mattress as internal damage may result. Do not stand or jump on the mattress. It is not built for that kind of weight concentration. By carrying a mattress on it’s side, it is less likely to get damaged. It should be stored flat.

HOW TO CARE FOR THE MATTRESS

1. Rotate the mattress every month for the first 6 months, every 3 months thereafter.

2. Use a quality bed frame, to avoid structural damage and voiding of your warranty, double, queen and king size sets must also be used with a rigid center support with a leg.

3. Do not get the mattress wet.

4. Use a mattress encasement to keep the mattress clean and healthy

5. If you purchased a mattress only, it must be supported by an acceptable foundation or bed frame that prevents the mattress from bending/ bowing.

6. Do not use an iron or excessive heat on the mattress.

7. Do carry your mattress flat on its side, it’s easier to handle and you will be less likely to damage the mattress.

8. Do vacuum clean your mattress frequently.

9. Do not place a board between your mattress and foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role.

10. Do not bend your mattress under any circumstances. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways.

11. Do not bend the corners when putting on fitted sheets.

12. Do not smoke in bed.

13. Do not let anyone stand or jump on your mattress, it is not built for that kind of weight concentration or abuse.

14. Do replace the foundation when purchasing a new mattress, an old foundation may not provide sufficient support. It may appear that your new mattress is sloppy

If any problem occur in your product purchase from Relaxwell.ca, Please do not hesitate to call our customer care department at Eastern Time (9am to 6pm) within 24 hours of delivery or pickup from our warehouse, and please send us detail email with attached picture of the damages to sales@relaxwell.ca. We will immediately forward the information to the manufacturer and will be dealt with according your situation.

The product made by wood and leather as a natural products may have minor finishing imperfections, so these are not considered as a flaws, they are actually the product’s design and are not covered under the warranty.


The fabric furniture certain features are common in signs of use like (such a spilling, fabric pilling misshapen filling material and stain, color fading due to lighting and / direct sunlight) are not considered as manufacturer defect.


The product’s which caught damages by impact, product have been assembled incorrectly, used inappropriately, cleaned using wrong cleaning method, and/or product has been used outdoor/harsh environment will not be covered in the warranty.


We aim to deliver quality mattress at Relax Well Mattress INC, under our manufacturer guarantee all the mattress we produce and carry are secured. The warranty will be applicable for the defects in the usual use of products and it does not cover the gradual loss of comfort, support or replacement of external casing it is natural for mattress to establish a body impressions over the time. Minimum 1″ to 1.5″ impression on either side are natural and therefore are not considered defective- so they are not covered under the manufacturer’s warranty.
The warranty on each mattress is different, so for a complete understanding what your warranty covers, it is important that read your mattress label carefully.

Warranty For Relaxwell Mattresses:

Please do note, warranty applies and starts the day you purchase your very own Relaxwell mattress! The following Serial Codes indicates the number of years your mattress qualifies for warranty. (RW-##) tells you the warranty period in years:

  • RW-01 (1 year)
  • RW-03 ( 3 years)
  • RW-05 (5 years)
  • RW-10 (10 years)